For questions or concerns, please contact us at:
Attn: Rob Wallack
6505 N 16th St
Phoenix, AZ 85016
Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us. For more information, see “Cookies and Pixel Tags” section below.
We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:
Request to receive communications
Participate in a promotion or other website feature
We may use the information we collect to:
Customize and/or personalize your communications and shopping experience
Better respond to your customer service inquiries
Communicate with you about your purchase, account information, or customer service needs
Communicate with you about our products and events, and for other promotional purposes
Improve our business
Administer contests, promotions, surveys or other website features
If you have purchased a product from Runner’s Den and have not previously registered on the website as of July 8, 2008 we will automatically add you to our direct mail (including catalog) list.
For the purpose of operating our business, we may transfer information between Runner’s Den and our preferred service providers who use that information only to conduct Runner’s Den business. For example, they may handle Runner’s Den’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.
From time to time we might establish a business relationship with carefully selected persons or companies whom we believe trustworthy. In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. If you prefer that we do not share any information with these companies, please notify us in writing.
We may provide your information to Runner’s Den wholly-owned companies and affiliates, which may be outside the U.S. We may provide information to other companies for purposes such as reporting and marketing.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Cookies and Pixel Tags
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.
Remember the items in your Shopping Cart
Recognize you when you return to our website
Enable you to use Express Checkout
Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our store at 602-277-4333.
We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.
We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising. If you would like to opt-out of 3rd party companies collecting non-personally identifiable information during your visits, please contact us in writing.
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Runner’s Den or would like to update or change your personal information or preferences, follow the instructions below.
Registration Information, Email and Other Subscriptions
To modify or delete entirely the information you have provided during registration, please login and update your profile.
To unsubscribe from an email, please follow the instructions in any email you receive.
To unsubscribe from SMS messages, please follow the instructions in the SMS messages you receive.
Direct Mail (including Catalogs)
If you would like your name and address removed from Runner’s Den’s direct mailing list or if you would like to update your mailing information, you can phone us at 602-277-4333 (10AM-5PM Arizona Time, 7 days a week) or contact us via mail. Be sure to include your first and last name and mailing address in any corespondance.
Communications in Progress/Sales and Service Information.
Please note, if you have unsubscribed from any Runner’s Den communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
We do not knowingly collect personal information from children under 13.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Terms and Conditions
Please also visit our Terms and Conditions section that explains other terms governing the use of our website.